WPI Real Estate Services. Seattle real estate.

Rental Property Maintenance Request Form

Please be sure to read all of the information on this page before submitting your request.

In order to have the proper documentation so we can timely process your maintenance request, please fill out this form completely. [Please note that any fulfilled requests, if determined to be the Tenant’s responsibility, will be charged to the Tenant.]

On-line maintenance requests are monitored during regular business hours only. Monday-Friday 9am to 5pm. Under normal circumstances, you should receive a response from our office or contact from a vendor within 3-5 days.

PROCEDURES FOR REQUESTING MAINTENANCE:
  1. Before submitting your request, check to see if there is something that could be causing what APPEARS to be a repair problem. Please be sure to read the examples provided below.
  2. Determine if it is an emergency or a non-emergency item.
  3. Emergencies are:
    • Complete loss of Heat, Water, Electricity or Hot Water to the whole property.
    • Backed up plumbing, flooding, uncontrollable water.
    • Conditions causing immediate danger to residents.
    • If your request meets the requirement above, please call our office at 206.522.8172.
    • Smell of gas or life threatening emergency, please call 911 immediately.
Are you a Tenant named on the lease?
Yes No
Is this the first time this problem has been reported?
Yes No
Do you have any pets, alarm or other concerns that we need to be aware of when entering the property?
Yes No
May we use our keys to access your unit to make the repairs?
Yes No
*Please note: If the answer above is “NO” then you must understand that you will have to be available to provide the contractor access and that the specific appointments generally require a two to three hour time window. Any missed or “No Show” appointments made by the tenant will result in any and all fees to be the responsibility of the tenant.
CHECK THE FOLLOWING BEFORE SUBMITTING A MAINTENANCE REQUEST:
  1. The oven does not work. Check the time bake to be sure the settings on the unit are not preventing the oven from turning on. An oven set on time bake WILL NOT HEAT.
  2. Appliances, heater outlets do not work. Check ALL circuit breakers often during hot weather or if a circuit breaker overloads, it will trip off the circuit A/C breaker. Often it is difficult to see that the breaker is tripped and it will look like it is not. Therefore, the breaker must be turned all the way off and then all the way on. The breaker must be turned all the way off because it will not "reset" itself to correct the problem.
  3. Garbage disposal does not work. Check underneath on the disposal unit for the reset button that may need to be reset. If something is stuck & the blades do not turn, try putting a broom handle down the disposal/or use ¼” allen wrench & give it a twist. This will often break the disposal loose & it will work. Be sure garbage disposal is turned OFF while doing this.
  4. No power to some parts of the property. Patio, kitchen or the bathroom. Check reset button on GFCI (Ground fault interrupter).
  5. Circuit breakers keep tripping. Check all appliances to see if the circuits are being overloaded with appliances such as irons, microwave, toaster, curling irons, blow dryers, etc.
  6. Smoke & carbon monoxide detectors do not work. If new battery does not work, call in a work order. Tenants are responsible for the replacement of batteries. Notify Management if the smoke alarm is not working. Remember a smoke alarm is for safety and it is very important to check it regularly to see if it is working.
  7. Clogged Toilet or Drain: Per your lease, this is your responsibility call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will reimburse you.
  8. Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives.
  9. Broken Doorknob, Lock or Window: Only if it prevents resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
  10. If the problem is with an appliance, please include the make and model number. This information is typically found on the appliance, often on the edge of the door or the back of the unit.  
  1. Submission of this request represents your permission for WPI or vendors to enter your home to complete the repairs. Depending on your instructions, we will contact you with a more specific date and time, but this notice meets our requirement to notify you, in writing, of our intent to enter your home.
  2. Once maintenance request is approved and arrangement for access is made with me, if you fail to notify WPI at least 24 hours before the appointment of any change, or fail to provide access, you will be responsible for all fees charged by the vendor and service fee charged by WPI personnel.
  3. TENANTS WILL BE RESPONSIBLE FOR THE FOLLOWING CHARGES, BUT NOT LIMITED TO:
    • If there is a service call and a breaker is tripped due to overload.
    • When oven is on time bake and is not defective.
    • When sewer stoppage is caused by tenant(s) placement of debris in line such as toys, tools, diapers, rags, sanitary napkins, extensive toilet paper, etc.
    • If the Tenant fails to report necessary repairs.
    • If the Tenant fails to meet a vendor at an assigned appointment and there is a vendor charge.
    • If the Tenant’s pet causes damage to the property.
    • If the Tenant reports a repair which does not require service.
    • If the Tenant fails to replace battery for smoke detector or battery for remote door opener and causes a service call for only battery replacement.
    • For replacing doors, jambs, broken glass and/or windows unless the Tenant provides a Police Report detailing the cause of the problem showing forced entry by others.
    • For carpet cleaning while living in and upon vacating the property.
    • For damage, which is caused to the walls, carpets, floors, etc. because the Tenant left the windows or doors open during rain or wind. 
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