Maintenance Request Procedures
Emergency vs Non-Emergency.
Emergencies are:
- Complete loss of Heat, Water, Electricity or Hot Water to the whole property.
- Backed up plumbing, flooding, uncontrollable water.
- Conditions causing immediate danger to residents.
- Smell of gas or life threatening emergency, please call 911 immediately.
If your request meets the requirement above, please call our office at 206.522.8172 as well as submit your maintenance through the tenant portal.
Otherwise, please only proceed with the request through the tenant portal.
After-hours Repairs.
Business hours for all maintenance repairs are from 9AM to 5PM on business days. Any repairs made outside of these business hours are subject to additional service fees. If work is not deemed an emergency, the additional cost would be the responsibility of tenants. You can specify which dates and times you would prefer and coordinate with your property manager to schedule a reasonable time a maintenance person can enter.
Negligence or Misuse.
Repair or damage caused by tenant negligence or misuse is tenant financial responsibility and will be billed to tenant ledger. In such cases, repairs will be made, but tenant will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by tenant negligence or misuse will be paid by tenant.
Check This List First!
Before submitting your request, please read the following list to make sure the problem you are experiencing is a true repairable item:
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